Our retund policy works for 14 days after you receive the item. After that we cannot offer you a refund or exchange on any other product. Several items cannot be refunded:

1) Custom orders - most of the large items that are custom forged to order. Any items that are personalized or made by custom design or shape.  

2) Used or damaged items if the damage is caused by using it. 

Cancelation of the orders: 

1) Order can only be canceled within 24 hours after it is placed. As most of the orders are custom made, we start making the orders the same day as they are placed, so they cannot be canceled. 

Damaged of defective items:

If you receive damaged item, you need to send us an email regarding your issue. Please also attach the photo of the item to prove that it is damaged. After this, we can offer you a replacement for the same new item.